Frequently Asked Questions (F.A.Q.)
What do I do if I lost my title?
If you’re the owner of your vehicle but you’ve lost your title, you will need to contact your local DMV and follow the instructions for replacing your title. Once you receive your duplicate, you can apply for a car title loan with us.
What if the vehicle title is in someone else’s name?
If the title is under someone else’s name, that person will have to be the one to sign any loan documents. For example, if your husband’s name is on the title of the vehicle but you are applying for a loan together, your husband will have to sign the loan papers. If you desire a car title loan using a vehicle that you have purchased from another person or someone you know, then that person will have to sign over the title to your name before you apply for the loan.
When do I get my title back?
When you are approved for the loan and give us your car title, we will return it to your right away once you pay off your loan.
Will my car be taken from me?
While you are paying your loan, you will get to keep your car. We do not take your car from you in any unnecessary circumstances, meaning this is a rare situation we intentionally avoid unless it serves as a last resort in the case that you default on your loan. We do as much as we can to make sure you don’t default on the loan and lose your vehicle. We’ll help you set up payment plans where you feel comfortable, safe, and confident that you’ll pay off your loan. In the case where you default on a loan, the car is no longer under your legal ownership because of the established lien. This is an unfortunate circumstance and one that we try to avoid at all costs. If you need help refinancing or paying off your loan, let us know and we’ll adjust your payment schedule accordingly.
Our Promise to You:
“We will do whatever we can to make sure that you can pay this loan and you will return as a happy customer. We want your word-of-mouth business and to do this we have to lend responsibly and you have to borrow the same.”